• 30/01/2023
  • By wizewebsite
  • 358 Views

Beware of online tickets to festivals<

Consumer problem?Call the dTest counseling center at the phone number 299 149 009.Our advisors are ready to help you every weekday from 9 am to 5 pm.

1) What problems can consumers encounter when buying tickets from resellers?

Consumers from all over Europe report problems with purchases of tickets for cultural and sports events on unauthorized relevant portals.For example, this is:

2) What should consumers do?

We strongly recommend to consumers to buy tickets only from official distribution or from authorized retailers.

The authorized seller has a ticket to the organizers of the event, who states on their website to see who the tickets have commissioned, or whether and how the ticket is restricted.Purchase of tickets through an unauthorized mediator is risky - the buyer may be at all not admitted to the event or unfair conditions will be applied to.Therefore, it is advisable to check the seller before buying.

1. Vždy si překontrolujte, že ten, od koho vstupenky kupujete, je k jejich prodeji oprávněn. To je důležité obzvláště proto, že neautorizovaní přeprodejci se při vyhledávání často objeví v seznamu výsledků jako první.2. Buďte obezřetní v případě jakýchkoliv nejasností na webech se vstupenkami.3. Nenechte se zlákat frázemi typu „zbývá už jen pár posledních vstupenek“, „rychle se prodává“, „20 dalších zákazníků si prohlíží vstupenky“ nebo „zbývá méně než 2 % vstupenek“, které přeprodejci velmi často používají.4. Vždy si překontrolujte, zda neplatí zvláštní pravidla pro vstup na akci. Například může být spolu se vstupenkou nutné předložit doklad totožnosti jako důkaz, že vstupenku uplatňuje ten, kdo ji zakoupil. Pořadatel akce totiž může uplatňovat výrazná omezení, pokud jde o vstupenky od neautorizovaných prodejců.

3) What portals are these?

In Europe, there are several websites focusing on the sale of tickets.The most widely used are viagra, stubhub or mywayticket.Some of them operate throughout the European Union, some of them only in certain countries.

4) How does an unauthorized ticket sale work?

Portals of selling tickets usually claim to be sold by tickets by individual consumers who, for some reason, cannot participate in the event they have bought to buy.In fact, however, portals are mainly used by professionals offering hundreds of tickets at “inflated” prices.Tickets can be purchased either using specialized automatic programs (shoes) or using several credit cards.

As a result, thousands of tickets will appear on unauthorized resale portals a few minutes after official sales are running.In some cases, tickets are offered by resellers even before their official sale at all starts.

5) Where is the sale of tickets regulated at present?

Dejte si pozor při online nákupu vstupenek na festivaly

Ticket selling prohibits or limits several European countries.For example, in Denmark or Belgium, ticket sales are forbidden than for the price given on the ticket.In most countries, however, no specific regime for selling is.Overview of the rules for selling tickets in some EU countries can be found on this website prepared by the European consumer centers network.

There are several guidelines at EU level that can also provide consumers in these situations.For example, they apply to the use of the use of unfair business practices, undue contractual arrangements or the obligation of traders to provide detailed pre -contractual information.These rules are also incorporated into Czech law.

As part of the recent recodification of the European Union Consumer Law, it has been banned from further selling tickets purchased through automatic programs (shoes).The rule should be applicable in approximately 2021.

6) Should ticket selling be disabled?

Not.Consumers who cannot participate in the event in which they bought tickets should be able to sell their tickets.

However, the current situation where large companies earn on the relevant overpriced tickets to consumers is undesirable.

Consumers should also have a chance to buy a ticket from the official distribution at all times at the price of the ticket.Unfortunately, this is often not possible because tickets from official distribution are sold out in a moment and a few minutes later are offered by resellers at much higher prices.The solution may be measures that have already introduced some countries - to reduce ticket sales for higher than the official price.

7) What steps do the authorities respond to the problems described?

Some supervisory bodies in the EU have already imposed fines or initiated court proceedings with specific selling portals.The problem, however.This is also the case of the infamous VIAGOGO server.

VIAGOGO does not respect a court order issued in the United Kingdom, where it was filed by the local office supervising consumer protection.The Office announced that it will seek to make a decision that the company despises the court, which could lead to strict penalties.In the meantime she moved to Switzerland and the US.

Since January 2019, national supervisory authorities have been cooperating at European level and have stronger powers, which allows them to fine and even terminate the operation of the website if such need.

Together with other consumer organizations and the European consumer organization Beuc, we are now inviting the network of national supervisory bodies to protect consumer (CPC network) to start to defend consumers' rights coordinatedly and ensure that the EU polling rules of Consumer Protection Portal.

8) What other consumer organizations do?

The Belgian Consumer Organization Achats filed a mass action in 2017 against eight relevant portals based in the Netherlands, in which it required compensation for consumers (the action is still in the solution) and another individual action for one consumer against Viagoogo (in this case the court decidedfor the benefit of a damaged consumer).

In Germany, a consumer association filed two viaagogo lawsuits that are still in the solution.Another German consumer organization VZBV prepared and in 2018 issued a legal study on the topic of tickets of tickets.

The Swiss Consumer Association filed a criminal complaint against VIAGOGO that the company violates the Swiss law to protect competition.In 2018, the Swiss launched an educational campaign with well -known companies such as FIFA, UEFA, FNAC or EBU (EUROVIZE organizer).FRC activities have led to a campaign that we are currently involved in.

In Italy, the consumer organization Altroconsumo filed a complaint about the local office supervising consumer protection and competition, which led to a fine of EUR.

The Danish consumer association forbrugerrådet Tænk currently supports the information campaign running the Danish supervisory body for the purpose of warning consumers of buying tickets from resellers.The campaign builds on previous activities in which the consumer association received support from more than hundreds of Danish festivals, organizers of sports and cultural events or authorized ticket retailers.

Did the consumer organization whatever?Extensive survey and shared their findings with local authorities.

The Australians, namely the Consumer Organization Choice, which in 2017 released a study called "Sold Out: Consumers and Ticket Resale Industry".

9) Campaign of the Swiss consumer organization FRC

The Swiss Consumer Organization launched its information campaign on ticket sales in October 2018.After receiving a large number of complaints from consumers to the topic, the organization decided to launch an even more extensive campaign with the organizers.Among the partners are FNAC, UEFA and the European Broadcasting Union.

Veškeré materiály využité v této kampani byly připraveny ve spolupráci s Evropskou spotřebitelskou organizací BEUC a se švýcarskou spotřebitelskou organizací FRC.